Terms of Service

By using the Energy payment services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using our payment portal, you agree to these terms. If you do not agree, please discontinue use immediately.

2. Service Description

Energy provides an online payment processing service for utility and energy accounts. We facilitate the secure transmission of payment information to relevant processing networks.

3. User Obligations

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Use the service only for lawful purposes
• Notify us immediately of any unauthorized use

4. Payment Processing

• All payments are processed in Australian Dollars (AUD)
• Transaction times may vary based on your financial institution
• We reserve the right to decline transactions that appear fraudulent
• Receipts are provided upon successful transaction completion

5. Fees

Energy does not charge additional fees for standard payment processing. Your financial institution may apply their own fees for certain transaction types.

6. Limitation of Liability

Energy shall not be liable for:

• Delays in transaction processing by financial institutions
• Errors in information provided by the user
• Service interruptions due to maintenance or circumstances beyond our control

7. Termination

We reserve the right to suspend or terminate access to our services at any time for violation of these terms or for security reasons.

8. Governing Law

These terms are governed by the laws of Australia. Any disputes shall be resolved in accordance with Australian law.

9. Contact

For questions about these terms, visit our contact page.