Energy ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our payment services.
1. Information We Collect
We may collect the following types of information:
- Account Information: Account number, billing address, and service details.
- Payment Information: Card number (encrypted), cardholder name, expiry date, and billing details.
- Contact Information: Email address, phone number, and postal address.
- Technical Information: IP address, browser type, device information, and usage data.
2. How We Use Your Information
We use your information to:
- Process payments and transactions securely
- Verify your identity and account details
- Detect and prevent fraudulent activity
- Comply with legal and regulatory obligations
- Improve our services and customer experience
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Payment Processors: To process transactions securely.
- Financial Institutions: For verification and fraud prevention.
- Regulatory Bodies: As required by applicable law.
4. Data Security
We implement industry-standard security measures including:
- 256-bit SSL/TLS encryption for all data transmission
- PCI DSS compliant payment processing
- Encrypted storage of sensitive information
- Regular security audits and monitoring
5. Your Rights
You have the right to:
- Access your personal information held by us
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications
6. Cookies
We use necessary cookies to maintain session security and improve functionality. You can control cookie preferences through your browser settings.
7. Contact Us
For privacy-related inquiries, please contact us at our contact page.
8. Changes to This Policy
We may update this policy periodically. We will notify users of material changes through our website.